Which AI models do you use?
We choose per task, including frontier models from Anthropic and OpenAI, and other models where they suit the task better on specialism, speed or cost.
Will AI make decisions without us?
Only where you agree it should. For anything that needs judgement, AI prepares the work and a person approves it. This is known as human-in-the-loop, and we build it into many mission-critical and sensitive systems.
How do you measure success?
We agree a measurable outcome before building, such as hours saved or response time, and report against it after launch. We keep monitoring it, so the workflow improves over time.
Is our data safe, and does it get used to train AI models?
Your data stays in your own accounts, and each agent gets only the access it needs. We use providers that don’t train their models on your data, and we only send data to them where you have agreed.
Will AI replace our team?
Our focus is taking repetitive work off people so they can spend time on the work that needs a person. We design workflows with people reviewing anything important, and we measure success in hours returned and errors avoided.
What happens when the AI gets something wrong?
Workflows include review steps, logging and alerts, so mistakes are caught before they reach a customer and every action can be traced. We start with low-risk tasks and widen the scope as the results prove out.
Do we need technical staff to run it?
No. We hand over every system with documentation and training, set up in your own accounts, and we can support and tune it as the business changes.
